Privacy Policy

1. Introduction

St Mawes Pharmacy ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

St Mawes Pharmacy 12 Kings Road, St Mawes, Truro TR2 5DH
Email: stmawes.pharmacy@nhs.net
Telephone: 01326 270296

We are the data controller responsible for your personal data.

3. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

• Name
• Contact details (email address, phone number)
• Address (if submitting forms or enquiries)
• Any information you provide via contact forms or email

b) Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent on the website
• Device type

c) Health-Related Information

If you use certain services (e.g., online consultations or prescription enquiries), we may collect limited health information. This is treated as special category data and handled with enhanced protection.

4. How We Use Your Information

We use your data to:

• Respond to enquiries and provide customer support
• Manage and improve our website
• Provide pharmacy services (where applicable)
• Comply with legal and regulatory obligations
• Ensure website security

We will only use your data where we have a lawful basis to do so.

5. Legal Bases for Processing

We rely on the following lawful bases:

• Consent – where you have given clear permission
• Contract – to provide services you request
• Legal obligation – to comply with laws and regulations
• Legitimate interests – to operate and improve our business

For health-related data, we rely on:

• Explicit consent or
• Provision of healthcare services

6. Sharing Your Information

We may share your data with:

• Healthcare providers (where necessary for services)
• IT and website service providers
• Regulatory bodies (e.g., NHS, General Pharmaceutical Council)
• Legal or government authorities where required

We do not sell your personal data.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure servers
• Access controls
• Encryption where appropriate

However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and regulatory requirements

Healthcare-related data may be retained in line with NHS or regulatory guidelines.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (in certain circumstances)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

10. Cookies

We use cookies to enhance your browsing experience. For more information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, so please review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

St Mawes Pharmacy 12 Kings Rd, St Mawes, Truro TR2 5DH
01326 270296

14. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO) Website: https://www.ico.org.uk
Phone: 0303 123 1113